Privacy Policy

Last updated: 30 August 2026

Skech Mart respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, place an order or contact us.

1. Information We Collect

We may collect:

  • Your name, email address and phone number.
  • Billing and delivery addresses.
  • Order, payment and transaction details.
  • Account information and shopping preferences.
  • Messages, product photographs and unboxing videos submitted for customer-support claims.
  • Device, browser, IP address and website-usage information.
  • Information collected through cookies and similar technologies.

Payment information is securely processed by Shopify and authorised payment providers. Skech Mart generally does not receive or store complete card details.

2. How We Use Your Information

We use personal information to:

  • Process payments and fulfil orders.
  • Arrange shipping and delivery.
  • Provide order updates and customer support.
  • Handle returns, replacements and refunds.
  • Prevent fraud and protect our website.
  • Maintain business, tax and transaction records.
  • Improve our products, website and customer experience.
  • Send promotional messages when you have subscribed or provided consent.

You can unsubscribe from promotional emails using the unsubscribe link or by contacting us.

3. Sharing Your Information

We may share necessary information with:

  • Shopify, which hosts and operates our online store.
  • Payment gateways and financial-service providers.
  • Courier and delivery companies.
  • Product suppliers, dropshipping partners and fulfilment providers.
  • Website hosting, analytics, security and customer-support providers.
  • Review and customer-feedback service providers.
  • Government authorities when disclosure is legally required.

Suppliers and delivery partners may receive your name, phone number, delivery address and order details only as necessary to fulfil your order.

We do not sell customers’ personal information for money.

4. Shopify

Our store is hosted by Shopify. Shopify processes certain information to provide checkout, payment, fraud-prevention and store services.

You can learn more through the Shopify Consumer Privacy Policy and manage certain Shopify privacy preferences through the Shopify Privacy Portal.

5. Cookies

We use cookies and similar technologies to:

  • Keep the website and cart functioning.
  • Remember your preferences.
  • Understand website performance.
  • Prevent fraud and improve security.
  • Support analytics or advertising when enabled.

You can control cookies through your browser settings. Disabling essential cookies may prevent parts of the store from working correctly.

6. Data Retention

We retain information only for as long as reasonably necessary to:

  • Complete orders and provide support.
  • Handle returns, disputes and warranty claims.
  • Prevent fraud.
  • Meet accounting, tax and legal obligations.

Information that is no longer required will be deleted or anonymised where reasonably possible.

7. Security

We use reasonable administrative and technical safeguards to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Please do not send card numbers, passwords or other highly sensitive information by email.

8. Your Rights

Depending on applicable law, you may request:

  • Access to information held about you.
  • Correction or updating of inaccurate information.
  • Deletion of information that is no longer required.
  • Withdrawal of consent.
  • Unsubscription from marketing communications.
  • Information about how your data has been used or shared.
  • Review of a privacy-related complaint.

We may request information to verify your identity before completing a request. Some information may need to be retained for legal, tax, fraud-prevention or order-related purposes.

9. Children’s Privacy

Skech Mart is not intended for children under 18 to make purchases independently. We do not knowingly collect children’s personal information without appropriate authorisation.

If you believe a child has provided personal information, please contact us.

10. International Processing

Shopify and some service providers may process or store information outside India. Where this occurs, information will be handled subject to applicable privacy requirements and appropriate contractual or security protections.

11. Third-Party Links

Our website may contain links to third-party websites. Skech Mart is not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing information.

12. Policy Updates

We may update this policy when our services, technology or legal obligations change. The updated version will be published on this website with a revised date.

13. Contact and Privacy Requests

For privacy questions, complaints or requests, contact:

Skech Mart
Email: skechmartindia@gmail.com

Please use the subject line “Privacy Request” and include enough information for us to identify and respond to your request.